No Hassle Returns
You will be 100% satisfied with your purchase from us!
In the unlikely event that you are not satisfied with the product(s) you purchase from RgroomsmenGifts.com, you can have the confidence that you can return or exchange the item within 15 days of purchase for a full refund less a 20% restocking fee and any shipping charges that were incurred.
All returned items to RgroomsmenGifts.com must be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund. Item must also be packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.
If there is some technical problem with an item that has been used, then please return it to the manufacturer for repair/replacement. We do not hold responsibility of used items.
** Exclusion **. The return policy does not apply to Lotus Premium Butane Fuel. Once it is shipped it cannot be returned. In an highly unlikely event that the butane bottles were defective on arrival then we will happily return it.
**IMPORTANT NOTE** The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates or free shipping promotion. For example, we may ship an item to you for free, but the actual shipping cost is what will be deducted from your credit will be $10.50. Similarly if you order more than 2 items and want to return one of them the actual shipping cost to ship the item will be deducted.
What should I do if there is a problem with the Lighter that I ordered?
Please don't do anything. Just give us a call as soon as possible at our Toll Free Number 1-866-211-3111 and we will help you solve the problem. Dont try to fix it, replace the flint, refuel the lighter or do any thing else. If you do any of these the Lighter is considered used and does not qualify for our Return policy. You will then have to send the lighter directly to the manufacturer and they will repair or replace the lighter if it is still under warranty.
We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. But if you want to return the product and not replace it, then the 20% restocking fee and any shipping charges that were incurred will be deducted from your credit.
How to Return a Product
In the unlikely event you are required to return a product to iMensGifts.com follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as RgroomsmenGifts.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5) Ship the Package to the following Address
iMensGifts.com
1436 E Borchard Ave
Santa Ana, CA 92705
If you have any questions about returning a product, please contact us.